FAQ
Subscription Website Builder
How much do you charge?
Please see pricing.
How do I login?
Visit your shop url, press 'login' and enter your email address. You will receive an email with a link which logs you into your shop.
What are the features?
Please see subscription billing features.
What is my shop URL?
We make your shop URL out of the business name you enter during the sign-up process. After Sign-up is complete you will be able to find your shop URL in the Welcome Email you receive from us.
Can I use Subscribie with my existing website?
Yes. You don't need to have an existing website, but if you do, then you can embed your subscription website into an existing website using the 'embed' option from your shops dashboard.
When I get orders, how will I see them and track them?
New orders appear as a new customer on the customers list on your shop dashboard. Also, there's a transactions list to see payments which have come through, and also invoices generated.
Can I take order notes from customers?
Yes. For each subscription plan you sell, you can choose to request customers leave a note alongside their order. You can then see these on you shop dashboard under 'order notes'.
Is it possible to have both a recurring price and a one-off price on the same product?
Yes. In this scenario, you can easily create two plans. For example:
Title one: (Your product name) - Pay one-off
Title two: (Your product name) - Pay monthly
You would then configure only an up-front cost for item one, and
a monthly fee for item two. Easy!
How many orders can Subscribie handle, does the price change?
There is no enforced limit on the number of orders your shop can take, and the price remains the same regardless of how many orders your shop processes.
May I use my own web address/domain name?
Yes, after activating your shop you can either use an existing web address you own, or purchase an additional domain through us. We recommend Karma Domains for .co.uk subscription websites. You don't have to do this, all shops get a Subscribie branded web address for free!
What happens if my customers card expires or they get a new card due to renewal?
No action needed, stripe automatically attempts to update saved card details
Which countries do you support?
We support a wide range of countries across the world. You can find the complete list of our supported countries here. We are constantly working to expand our coverage and add new countries to our list. Please check back regularly for updates.
What languages do you support?
We display your shop in the preferred language of your customers when they signup and allow them to switch it at any time.
Subscribie currently supports:
- English
- French
- Spanish
- Dutch
- Croatian
To change the language manually check out our support page here. Be sure to check back as we are always updating our multi-language support.