Why Can't I Pause or Cancel a Subscription?
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Why are the Options to Pause and Cancel a Subscription Missing?
If you are a shop owner using Subscribie, you might wonder why you don't have the option to pause or cancel a subscription for your customers in your shop dashboard.
It's likely you'll have to press "refresh subscriptions" which can be found in View Subscribers. But, let us explain the reason behind this and how you can refresh your subscriptions manually and pause and cancel subscriptions.
Subscribie allows you to collect recurring payments online and sell subscription plans for your products or services, however, in the event that you might need to pause or cancel a subscription for a customer, for example, if they request a temporary break or want to end their service, we allow shop owners to do so which can be seen in our guide to pausing/cancelling a subscription.
But to do so, you need to have the most up-to-date information about the status of their subscription. This is because you can't perform actions that are invalid, such as pausing a cancelled subscription or cancelling a paused subscription.
Subscribie automatically refreshes your subscriptions in the background, but this might take some time depending on the number of subscribers you have. If you want to speed up the process, you can do so by pressing Refresh Subscriptions. Let us show you how you can do it.
Steps to Enable Pause and Cancel of Subscriptions through Refresh Subscriptions
Step 1: Go to View Subscribers under My Subscribers
Step 2: Click Refresh Subscriptions. This will update your subscriptions with the latest data and show you the available actions for each subscription.
Once the refresh is done, you will be able to see the option to pause or cancel a subscription for your subscribers.
Step 3: Now, your subscriber list will be updated and you can pause or cancel your subscriber's subscription.
We hope we clarified why you weren't able to pause or cancel a subscriber's subscription and how you can refresh them manually. Ready to create and modify your subscriptions easily? Sign up to Subscribie and get a 60-day money-back guarantee and test out our features for free!