Tutorial

Charge Subscribers on an Ad-hoc Basis

Create ad-hoc charges to customers at any time with Subscribie. No more waiting and improve your payment speed

Joseph Blessing Stephen

Apr 13, 2023 • 2 min read

Sometimes payments can be unpredictable and constantly changing, managing a subscription at Subscribie is all about flexibility, simplicity and ease of use. Let's take a look at how to create an Ad Hoc charge.

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Please Note, An ad hoc charge only applies to Subscribers who have Subscribed to at least one of your plans, which can be a regular plan (e.g. £10 a month) or a free trial. This is because Subscribie needs to obtain payment authorisation, which is done when they sign up for a plan. Free Plans do not require payment authorisation, so they cannot be used for ad hoc charges.

Step 1: In your dashboard go to View Subscribers under My Subscribers.

Step 2: Select the Subscriber you would like to add an Ad Hoc charge to. Please note, An Ad Hoc Charge can only be charged to a customer that is subscribed to at least one of your plans.

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Ad Hoc charges can not be charged to Free Subscribers (Subscribers who have subscribed to a free plan.)

Step 3: Click Charge Subscriber.

Step 4: Enter the amount you would like to charge the customer under Amount and add a description in the Description text box and click Charge Subscriber Now.

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When Charging a customer, always add two extra Zeros at the end of the value. For instance, 2000 means 20.00, not 2000.00. This is a precautionary measure to prevent overcharging a customer.

enter the amount and description then click charge subscriber now

You have now successfully charged Ad Hoc to your customer. You can also edit your plans, make your plans private and more. If you found this easy and useful, sign up to Subscribie and enjoy a simple and fast experience in payment collection today.

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